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Empathy is important: I try to word my answers in a way that communicates to my customers that I care about them and the problem they need help with.
We often solve HVAC problems without the customer having to call in a technician to their home. At the very least, I can educate folks on what's going on.
I take the time to understand what customers are asking. Too many times I see answers online that fail to understand what people are looking for.
"I make sure to truly understand what customers need. Too often, I notice responses online that miss the real question people are asking."
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